Employment Resources

 Quilla Young

Tourism Development & Management Major

Concentration in Meeting & Event Planning

Arizona State University

(219) 900-6318

Quilla.young1@icloud.com

Oct 21, 2023

Name of Person

Tempe, Arizona

Dear Name of Person:

An internship position was posted online for an event planner. I read the position description and the requirements, and I felt this job was perfect for me. I am in the process of getting my bachelor's degree in tourism development and with a concentration in meeting and event planning. With that combined and being well versed in the recreation, front office, and food and beverage departments, I’m confident that I’m an excellent candidate for this position. 

As the child of entrepreneurs and the oldest of 4; I’ve been raised to be a leader, regulator, and a coordinator. My parents own a restaurant and I worked there for years. I swam competitively for the majority of my adolescent years and went on to be a swim instructor at AquaSafe Swim School during college. In addition to being a swim instructor I also worked in the front office. Counting both of those positions this had made me skilled in customer service, promoting a fun environment, and keeping calm under pressure. 

 

As a college intern I would make it my priority to ensure guests have a welcoming, inclusive, and entertaining experience at our establishment. I am a hardworking, passionate, and organized person who is a fast learner and can thrive under pressure. My long-term goal includes being an event planner and this internship would greatly impact me.

Thank you in advance for your consideration and your time. My resume is attached at the bottom, I hope to hear from you!

Sincerely,

Quilla Young

Career Objective

I am a hard-working Arizona State student (3.1 GPA) with 5+ years of work experience and a proven knowledge of customer satisfaction, complaint resolution, and food preparation. Responsible student with good judgment and time management skills. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Dedicated professional with proven performance in management, leadership and communication. Certified in concussion safety and food handling safety.  Ready to make an immediate contribution to your organization.

EDUCATION

Arizona State University, Tempe, AZ

Tourism Development & Management Major (Concentration in Event and Meeting Planning)

August 2021 - Expected Graduation May 2025

GPA: 3.1

EXPERIENCE

AquaSafe Swim School, Scottsdale, Arizona- Swim Instructor/ Front Desk Receptionist

November 2022 - Present

• Provided swimming instruction to students of various ages and ability levels.

• Remained mentally alert to dangerous situations to maximize swimmer safety.

• Provided typing, word processing, and clerical support and assisted with special projects.

• Assisted in resolving customer complaints and disputes.

• Complied with privacy and confidentiality policies when communicating with callers and guests.

• Evaluated individuals' abilities, needs, and physical conditions and developed suitable training programs to meet any special requirements.

Sam’s Club, Merrillville, IN - Baker/Packager

May 2022- December 2022

• Prepares bakery department merchandise based on daily production needs by operating baking equipment

• Ensuring compliance with food safety standards, sanitation guidelines, cold chain compliance, inventory management, operating, maintaining, and sanitizing equipment

• Ensuring quality and date control standards for bakery items

• Ensuring merchandise is properly packaged, labeled, and stored in accordance with company policies and procedures

Raising Cane’s, Tempe, AZ - Cashier

January 2022 - April 2022

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Greet customers entering establishments

• Answer customers’ questions, and provide information on procedures or policies. 

• Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.

ASU Gammage,  Tempe, AZ - Cashier

September 2021 - January 2022

• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

• Greet customers entering establishments

• Stock shelves, and mark prices on shelves and items.

• Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.

BigCity CheeseSteaks, Hammond, IN - Supervisor

November 2018 - July 2021

• Train workers in food preparation, and in service, sanitation, and safety procedures.

• Perform various financial activities such as cash handling, deposit preparation, and payroll.

• Resolve customer complaints regarding food service.

• Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.

• Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.

• Assign duties, responsibilities, and workstations to employees in accordance with work requirements.

  
  

  
  
  
  

  PROFESSIONAL REFERENCES

  
  
  

  Ashley Crone

  Manager

  AquaSafe Swim School

  9380 E Bahia Dr

  Scottsdale, AZ, 85260

  (310) 294-0221

  Acrone@aquasafeswim.com

  
  
  

  Leo Sawyers

  Former Swim Coach

  The SCA National Conservation Center

  689 River Road

  Charlestown, NH, 03603

  (603) 504-3231

  Lsawyers@thesca.org

  
  
  

  Stephanie Miles-Flowers

  Former Teacher

  Morton High School

  6915 Grand Ave

  Hammond, IN 46323

  (708) 574-8400

  Sbflowers@hammond.k12.in.us